Frequently Asked Questions.
Shipping & Orders
Orders ship within 3–5 business days from Indianapolis. You’ll receive tracking information once your order has been dispatched.
Returns
Each bag is handmade with care. For that reason, all sales are final. If there’s a concern with your order, please reach out, I’m always happy to help resolve it.
Care
The recommended cleaning/care instructions are as follows:
Spot clean gently with mild soap and water. Never machine wash or dry.
If a deeper wash is needed: Hand wash gently in cold water. Do not wring or twist. Gently press out excess water.
Dry flat on a towel to maintain shape. Avoid bleach or harsh detergents. Keep away from heat sources (do not tumble dry or iron).
Store flat or hanging to prevent stretching.
Custom Orders
Limited custom slots are available at select times. Subscribe to the newsletter or follow Yarn Know on Instagram to stay updated on openings.
Any Further Questions?
If you have any further questions, please complete the contact form and we’ll get back to you ASAP. Please bear with us, we are a one woman show over here!